equisonus | Privacy Policy

Effective Date: 01 April 2025

equisonus ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679

1. Data Controller

equisonus acts as the Data Controller for the processing of your personal data. If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

CHILLVISIO
Grillostr. 56, 45881 Gelsenkirchen, Germany
Contact Form
Phone: +34 681 001 183

2. Personal Data We Collect

We collect and process the following categories of personal data:

Identification Data: When you use our contact form, we collect your name, email address and phone number to process your inquiry. If you purchase a service, we also collect your billing address to facilitate payment processing and comply with legal and financial regulations.
Technical Data: When you access our website, we collect your IP address, browser type, operating system and device identifiers.
Usage Data: We collect information about your interactions with our website, pages visited, time spent and referral sources.
Communication Data: When you contact us for support, we process your inquiries and support requests.

3. How We Collect Personal Data

We collect personal data through the following methods:

Directly from You: When you fill out our contact form, communicate with us, or make a purchase.
Automatically: Through cookies, log files, and analytics tools when you visit our website.

4. Legal Basis for Processing

We process your personal data in accordance with GDPR based on the following legal grounds:

Contractual Necessity: When processing is required to provide the services you request.
Legitimate Interests: To improve our website, enhance security, and prevent fraud.
Legal Obligation: To comply with applicable laws and regulatory requirements.
Consent: When you explicitly provide consent for optional data collection (e.g., marketing communications or cookies).

5. How We Use Your Personal Data

We process your personal data for the following purposes:

To provide and manage our services
To process payments and fulfill orders
To enhance website functionality and user experience
To respond to inquiries and provide customer support
To send service-related communications and updates
To comply with legal and regulatory obligations

6. Data Sharing & Third-Party Processors

We do not sell or rent your personal data. However, we may share your data with the following entities under strict confidentiality obligations:

Service Providers & Partners: Third-party vendors, such as hosting providers and payment processors, to facilitate our services.
Legal Authorities: When required by law, court order, or regulatory authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, where your personal data may be transferred as part of the business transition.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, it will be securely deleted or anonymized.

8. Your GDPR Rights

Under GDPR, you have the following rights concerning your personal data:

Right to Access: Request a copy of your personal data. Note: A reasonable administrative fee may apply.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data under certain legal conditions.
Right to Restrict Processing: Request limitations on how we process your data.
Right to Object: Object to processing based on our legitimate interests.
Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us via our Contact Form. We will respond to valid requests within one month in compliance with GDPR.

9. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption & Secure Storage of sensitive data
Access Controls & Authentication to restrict unauthorized access
Regular Security Audits to identify and address vulnerabilities
Compliance with Industry Standards for data protection

10. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, including:

EU-approved Standard Contractual Clauses (SCCs)
Binding Corporate Rules (BCRs)
Transfers to countries recognized by the European Commission as having adequate data protection laws

11. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings or by reviewing our Cookie Policy.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy regularly to stay informed about how we process your data.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us at: